Customer Support
Direct phone hotline for general platform and subscriber inquiries.
Mon – Sat: 10:00 AM – 8:00 PM IST
Billing & Support Email
Send inquiries for technical issues, gateway payment verifications (PhonePe and Cashfree Payments), and onboarding.
Guaranteed response within 24 hours
Corporate Address
Registered operating office for corporate communications:
FacilitiHub
Janakpuri, New Delhi - 110058
Delhi, India
Platform Video Tutorials (Mobile Version in Hindi)
Watch our official mobile walkthrough videos in Hindi to master the FacilitiHub platform. Click any tutorial below to watch directly on YouTube:
Send Us a Message
Fill in your inquiry and our support team will respond promptly.
Grievance Redressal Mechanism
In compliance with the Consumer Protection (E-Commerce) Rules 2020 and Information Technology Intermediary Rules 2021, customers and merchants can escalate unresolved issues to our designated Grievance Officer:
Designation: Grievance Redressal Officer
Entity: FacilitiHub (facilitihub.com)
Postal Address: Janakpuri, New Delhi - 110058, Delhi, India
Direct Email: facilitihub@gmail.com
Telephone: +91 9718373780
Statutory Payment Gateway Compliance
All online transactions on FacilitiHub are authenticated via RBI-regulated payment aggregators. For refund and cancellation inquiries, please review our Refund & Cancellation Policy.