1 Overview & Purpose
FacilitiHub (operated at facilitihub.com) is an online Business-to-Business (B2B) digital marketplace dedicated to idle manufacturing machinery capacity sharing and component fabrication matchmaking.
This Policy outlines the terms governing the cancellation of monthly subscription plans and the refund eligibility for digital Hub listing credits and subscription services purchased through our platform. We are committed to complete transparency, fair dealing, and swift resolution of any customer grievances in compliance with applicable laws and Reserve Bank of India (RBI) payment guidelines.
2 Subscription Cancellation Policy
- Cancellation at Any Time: Customers who have subscribed to any of our monthly plans (Basic, Pro, or Enterprise) may request to cancel their recurring subscription at any time without any cancellation penalty or exit fees.
- How to Cancel: You can submit a cancellation request directly from your User Dashboard or by sending an email from your registered corporate email address to facilitihub@gmail.com with your Account UID and registered phone number.
- Active Plan Benefits on Cancellation: Upon cancellation, no further renewal charges will be deducted. All active plan allowances (machinery listing slots, Quote requirement slots, and active profile unlock credits) will remain fully accessible to you until the end of your current 30-day paid billing cycle.
3 Refund Policy & Eligibility Criteria
Because FacilitiHub provides digital service credits and immediate computational matchmaking, fees are provisioned instantaneously to the user's account upon payment confirmation. However, we acknowledge that unforeseen technical errors can occur. Refunds will be granted under the following conditions:
Circumstances Where Refunds Are Granted:
- Duplicate / Multiple Deductions: If a customer is charged more than once for the same subscription or extra Hub credit order due to a network glitch or payment gateway timeout.
- Technical Provisioning Failure: If the payment was debited from your bank or card account but the corresponding Hub credits or subscription plan were not provisioned to your account within 24 hours of transaction.
- Accidental Purchase / Non-Usage: If an account owner mistakenly purchased a plan and submits a refund request within 7 calendar days of payment, provided that zero (0) listing credits or contact unlocks have been utilized from that purchased package.
Non-Refundable Circumstances:
- Hub credits that have already been consumed to publish a machinery listing or unlock a verified counterparty's corporate contact dossier cannot be refunded.
- Dissatisfaction arising from commercial negotiations or machining quality agreements finalized between independent third-party users outside FacilitiHub is not grounds for a platform refund, as FacilitiHub acts strictly as an introductory matchmaking facilitator.
Refund Processing & Settlement Timeline
All refund requests are acknowledged within 24 business hours and thoroughly investigated by our billing team.
Once your refund request is verified and approved:
The approved refund amount will be initiated immediately and credited back to the customer's original payment method (Bank Account, Credit/Debit Card, or UPI) through the originating payment aggregator (PhonePe or Cashfree Payments) within 5 to 7 business days, in strict accordance with Reserve Bank of India (RBI) payment settlement standards and card network regulations.
5 How to Submit a Refund or Cancellation Request
To request a refund or cancel your subscription plan, please contact our billing desk with the following details:
- Registered Business Name & User ID
- Registered Corporate Email Address & Mobile Number
- Transaction Reference / Order ID (from payment gateway or invoice)
- Date of Transaction & Amount Debited (in INR)
- Reason for Refund Request (attaching bank statement / screenshot if duplicate debit occurred)
Dedicated Billing & Grievance Desk
Email: facilitihub@gmail.com | Phone: +91 9718373780
Operating Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST