Digital Service Delivery Declaration
Software-as-a-Service (SaaS) and Digital Marketplace Access
FacilitiHub (operating at facilitihub.com) is an online cloud-based B2B technology platform that provides matching services, machinery directory listing subscriptions, and digital contact unlock credits for Indian precision manufacturing and engineering enterprises.
Important Notice on Physical Shipping:
FacilitiHub operates strictly as a digital marketplace and software service provider. We do not sell, stock, pack, or physically ship tangible physical commodities or hardware goods. Consequently, physical courier shipping, freight transit, or postal delivery services are not required or provided by FacilitiHub.
2 Digital Fulfillment Methodology & Timeline
Upon successful completion of payment through any of our authorized payment gateway partners (PhonePe or Cashfree Payments), all purchased digital services—including monthly plan activation (Basic, Pro, Enterprise) and extra Hub credit quotas—are delivered digitally and instantaneously into your active account.
A digital transaction receipt and GST Tax Invoice containing your full transaction reference number is immediately generated and dispatched to your registered corporate email address upon payment confirmation.
What constitutes "Delivery" of our digital services:
- Subscription Activation: Immediate elevation of account privileges, unlocking higher concurrent machine shift listing slots and buyer quotation slots.
- Hub Service Credits: Instantaneous digital credit increment in the user's verified wallet ledger, enabling real-time unmasking of verified counterparty contact dossiers.
- Technical Matching Access: Instant real-time participation in the Autonomous Machining Match Engine.
3 Resolution of Service Provisioning Delays
In rare circumstances where banking network latency or webhook processing delays prevent instantaneous reflection of your plan or Hub balance:
- Please allow up to 15 minutes for automated bank synchronization and webhook reconciliation.
- If your credits are still not reflected after 15 minutes, please contact our Technical Support Desk at facilitihub@gmail.com or call +91 9718373780 along with your payment order reference ID.
- Our technical operations desk will manually reconcile and provision your digital access within 2 to 4 business hours.
Contact for Delivery & Provisioning Inquiries
If you have any questions regarding the digital delivery or fulfillment of your subscription or Hub credits, please contact us:
Platform: FacilitiHub (facilitihub.com)
Operating Address: Janakpuri, New Delhi - 110058, Delhi, India
Support Telephone: +91 9718373780
Customer Care Email: facilitihub@gmail.com
Operating Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST